Open the Door to SMS Communication for Debt Collection

Webinar Replay

Meet our speakers

  • Mark Brennan

    Mark W. Brennan leads Hogan Lovells’ global Technology and Telecommunications industry sector group. He is also the Lead Innovation Partner, responsible for championing innovation in client service, new products, and legal innovation across the firm’s global business.

    Mark has a truly unique global regulatory and policy practice that makes him a valuable resource for clients across industry sectors. An experienced advisor, Mark is a respected voice on privacy and communications matters, and his thoughtful strategies empower clients on matters spanning regulatory consultations and rulemakings to compliance and product design to government investigations and enforcement. He advises clients on artificial intelligence, online content (including Section 230), market entry and licensing, spectrum policy, biometric data and facial recognition, Internet of things, U.S. CLOUD Act, cloud services, calling/texting laws, and other technology and consumer protection matters.
    Mark Brennan

    Mark Brennan

    Partner | Hogan Lovells

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  • Josh Ploude

    Josh Ploude is the current CEO and co-founder of Apeiron, a CPaaS delivering best-in-breed voice, messaging and video products. Aperion’s platform is supported by amazing APIs that enable customers to build applications using plug-and-play access to these cloud communications components.

    Josh began his career in telecommunications working with CLECs when local network deregulations were disrupting the telecom industry. He managed his first service-provider build as the CTO for PCS1/Datavo, a regional CLEC provider of integrated voice & data communications to California businesses.

    Next, Josh founded and ran Ethos Communications before becoming the CTO for TNCI, Inc with a charter to deploy a nationwide integrated VoIP and data network. In 2014, Josh formed a team of engineers and developers to create a software-integrated cloud communications service provider and has been consistently growing the company ever since. Josh holds a BS in Political Science from UCLA and an MS in Telecommunications Management from Golden Gate University.
    Josh Ploude

    Josh Ploude

    CEO | Aperion

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  • Mike Borden

    Mike Borden is a Senior Account Manager at TCN. Since starting in 2004 as a Sales Representative, he has since strived to bring all of TCN’s customers better service through his dedication and TCN’s advanced software. After majoring in computer science, Mike went on to work in the realm of IT for years and has dedicated much of his career to providing consumers with technology solutions. When he is off the clock, Mike enjoys spending time with his family in the beautiful outdoors and fishing.
    Mike Borden

    Mike Borden

    Senior Account Manager

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Amplify your collections with SMS — the proven communication tool

With recent changes in the debt collection industry concerning the ability to communicate with consumers via SMS, TCN has stepped up to the plate by offering contact centers a pain-free process for compliant SMS communication.

TCN has established carrier relationships that allow us to provide accounts receivable call centers with secure SMS numbers, brand and campaign registration — including a straightforward process that alleviates many of the burdens related to SMS messaging for debt collection. Watch the webinar replay to learn more about how to use TCN’s Operator platform to your advantage when sending SMS messages in a collection environment and how to easily register numbers while utilizing consent tracking.

Replay the Webinar